Service Implementation Manager

Company Name:
TTi Global
This position can be based out of anywhere in the US, and must be able to travel 80% of the time
The Implementation Manager role is a part of the Implementation department in the Customer Service Process department. The main function of the Implementation Manager is to give dealers the best possible support, by coaching and training the dealer to change the process and organization to the company's Personal Service.
The Implementation Manager...
Has experience of after sales and workshop daily operations.
Has knowledge of change management.
Has the ability to train and coach dealer staff and management to change their process and organization.
Create an implementation time plan for the appointed dealer
Train and coach the dealer management for their role in the Personal Service implementation
Train and coach the technicians and workshop support in their new roles.
Train the teams in new working methods and coach them to act accordingly.
Train the teams in how they should measure their performance by using KPI's and act on the result.
Create an action plan to fulfill the company's Personal Service target conditions at the dealer.
Certify the dealer when they have fulfilled the company's Personal Service target conditions.
Summon steering group meetings and create an agenda and meeting minutes.
Experience and Background:
Workshop Experience
Training Experience
Coaching Experience
Change management Experience
Management Experience
Lean methodology
Excellent knowledge of the Microsoft Office Suite

TTi Global is an equal opportunity employer

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