Account Manager (Michigan)
Job Description
This position is part of Novanta's ATI Industrial Automation business unit. ATI is the world's leading developer of robotic end of arm technologies. ATI end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, their commitment to engineering excellence, superior quality, and customer-focused support drives them to innovate and continuously improve the most reliable automated solutions available.
Summary
The Account Manager develops and leads the partnering relationship with customers to ensure the sustainable delivery of high-value solution products and services. As the gatekeeper for our customer-focused offerings, he / she is responsible for maintaining, strengthening, and broadening existing account relationships, as well as developing new accounts relationships. The sales engineer / account manager will liaise externally among direct customer contacts; end-user customer contacts whenever possible; and internally with the ATI sales, engineering, and operations team members to optimize customer product and service deliveries.
Required Experience, Education, Skills, Training and Competencies
- Minimum 3 years of experience in selling technical products within industrial robotic and / or automation and manufacturing markets (e.g. automotive, aerospace, packaging, electronic assembly, etc.).
- BA / BS degree in engineering or in a relevant field with experience in robotics and / or electro - mechanical technical sales and support
- Demonstrated ability to effectively communicate and influence at all levels employers' and customers' organizations
- Proven ability to develop and maintain customer relationships
- Demonstrated ability to provide technical support and consultation to define customer solutions
- Experienced in delivering company solutions that align with explicit customer needs
- Proven ability to work independently with high organizational and time management skills
- Proven ability to prioritize multiple projects with high attention to detail
- Effective listening, negotiations, and meeting facilitation skills
- Excellent verbal, presentation, and written communication skills
- Effective prospecting skills from cold calling to lead management follow-up
- Has experience in uncovering, diagnosing, and designing technical solutions consistent with customer needs.
- Resides in Michigan
Travel Requirements
- Domestic travel requires 30%
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