Service Desk Representative
Job Title: Service Desk Representative
Location: Rochester, Michigan, 48309
Duration: 7
Months Contract with possible extension
Client Note:
2 Weeks of Training with variable shifts possible
Assisting with identification verification, password resets
Elements
Duo step, logging into systems
Confidentiality
Customer service experience
Possible extension
Minimum Experience Preferred
Experience:
2 or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
At least 1-year customer service experience included in the above technical experience or separately.
5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support.
Experience supporting the following:
ServiceNow ITSM tool usage
Apple/Mac products
Windows OS
Remote Access VPN
Citrix-based application
Epic EMR
Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
Multi-factor authentication tools, such as Duo.
SharePoint
Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
Experience using knowledge bases and other knowledge repository systems
Experience creating/updating knowledge support documentation
Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
About IDEXCEL INC
IDEXCEL is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
IDEXCEL, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Schedule:
Monday to Friday
Experience:
IT service management: 1 year (Required)
ITIL: 1 year (Required)
Ability to Commute:
Rochester, MI 48309 (Preferred)
Work Location: Hybrid remote in Rochester, MI 48309Estimated Salary: $20 to $28 per hour based on qualifications.
Location: Rochester, Michigan, 48309
Duration: 7
Months Contract with possible extension
Client Note:
2 Weeks of Training with variable shifts possible
Assisting with identification verification, password resets
Elements
Duo step, logging into systems
Confidentiality
Customer service experience
Possible extension
Minimum Experience Preferred
Experience:
2 or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
At least 1-year customer service experience included in the above technical experience or separately.
5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support.
Experience supporting the following:
ServiceNow ITSM tool usage
Apple/Mac products
Windows OS
Remote Access VPN
Citrix-based application
Epic EMR
Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
Multi-factor authentication tools, such as Duo.
SharePoint
Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
Experience using knowledge bases and other knowledge repository systems
Experience creating/updating knowledge support documentation
Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
About IDEXCEL INC
IDEXCEL is an IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations. Our teams of experienced recruiters directly work with client companies seeking exceptional people to help with their business initiatives.
IDEXCEL, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Schedule:
Monday to Friday
Experience:
IT service management: 1 year (Required)
ITIL: 1 year (Required)
Ability to Commute:
Rochester, MI 48309 (Preferred)
Work Location: Hybrid remote in Rochester, MI 48309Estimated Salary: $20 to $28 per hour based on qualifications.
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